RETURNS & EXCHANGES
We hope you love your Richard & Sons products and want you to be fully satisfied with every item you purchase. If you are not satisfied, you may return or exchange the item(s) subject to the policies set forth below. Delivery fees are non-refundable with the exception of manufacturer defect or transit damage.
14 days: Many of our pieces are hand-crafted from natural materials. The beauty is in the natural variations, the irregular distresses, and color fluctuations. These are normal characteristics that will not affect the performance of your piece and are not considered a manufacturer defect. A 10% restocking fee and shipping fees will be applied for all returns and exchanges not issued for a manufacturers defect.
In Case of Damage
It is your responsibility to inspect your product upon delivery. Any damage that occurs upon delivery must be noted on the delivery receipt and reported immediately. Any damage not noted on the delivery receipt will be considered to be customer damage, and not warranted. If not reported within 14 days of delivery, the defects and variances will be considered “acceptable” and will not be accepted for return or exchange. We will work with you to resolve the issue to your satisfaction. If you choose to return a damaged item, purchase price, taxes and delivery fees will be refunded.
Proof of Purchase
For any exchange, return or service claim, proof of purchase in the form of your original receipt will be required.