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SHIPPING POLICY

Curbside Freight Shipping Details: 

We offer curbside shipping to all 48 contiguous states. Most furniture is shipped within approximately 6 weeks of ordering. Custom furniture can take between 8-12 weeks to complete. You will be notified by our team as soon as your furniture leaves our shop. Furniture is typically in transit for 3 to 10 business days. Once the furniture is out for delivery, you will be contacted by the freight company to schedule a delivery window. 

*Please note that sometimes these delivery time windows can span over several hours, so please be prepared to accept your shipment at any point in the time window given. If you are not able to accept your shipment within a reasonable amount of time (as defined by the freight company), the freight company may leave items on your doorstep. 

To save you money, your delivery will be curbside. This means you will need to bring the furniture inside your home, uncrate/unpack it, and assemble it. Keep in mind that our furniture is often quite heavy and you will almost certainly need help to bring your custom furniture inside from the curb. 

It is your responsibility to inspect your new furniture thoroughly and completely for any damage BEFORE signing for the package(s). In the very rare event that your furniture does arrive damaged, please note any damage on the delivery slip before signing for your furniture. In the unlikely event that your furniture is damaged in transit by the 3rd party freight-liner, Richard & Sons will determine the next steps in rectifying the issue at no additional cost to you by filing a claim with the shipping company, but we can only do that if you've noted damage on the delivery slip before signing for the furniture. Once you sign the delivery slip, Richard & Sons can assume no responsibility for damage found after delivery, so fully inspecting your furniture upon delivery is extremely important.

Please note: Furniture cannot be refused upon delivery if it does not fit through an entryway. It is your responsibility to ensure the furniture you order can fit in your home.

Please note: Because of increased freight costs, there will be an additional surcharge of $150.00 per order for third party freight shipped to New York City. When ordering online, your total will not reflect this additional fee. We will reach out to you directly when your online order has been processed. 

Please do not hesitate to call or email us with any questions regarding this surcharge: 713-320-8965 (Nick@Richardandsonsdesigns.com)

 

To reduce the cost of deliveries for all customers, your delivery is scheduled based on relative locations and drive times and cannot be modified. If you are not able to accept your shipment, the shipping company may be forced to leave the items at your doorstep. Please be prepared to inspect and sign for your furniture upon delivery. Delivery does not include removal or moving of old furniture. Please make sure your delivery space is clear and ready for your new furniture.

Please note: Furniture cannot be refused upon delivery if it does not fit through an entryway. It is your responsibility to ensure the furniture you order can fit in your home.

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