Terms & Conditions
We warrant our merchandise to be free of defects in material and workmanship. It is your responsibility to notify us of visible defects and variances within 14 days of delivery. Normal wear and tear or damage from daily use, however, is not warranted-for example, fabrics and leathers may naturally fade or deteriorate over time, and cushion cores may soften and lose shape; these normal conditions are not what we consider manufacturers’ defects and are not covered under our warranty. Please visit Limited Warranty for further details.
Returns & Exchanges
To process a return or exchange, we require you to provide the original receipt. Refunds will be issued to the original form of payment, except in the case of cash and check purchases, in which a corporate check will be issued and could take up to 15 business days to process. In accordance with state and local laws, any taxes paid will be refunded. Delivery fees are only refunded if the item returned is found to have a manufacturer defect or was damaged in transit. It is your responsibility to ensure furnishings fit through all interior structures and into the desired space. Items that are returned or exchanged due to size will be refunded minus the initial delivery fee and restocking fee. For merchandise picked up at the home, refunds will be processed once it has been received at our warehouse. Depending on your pick up location, the processing of this refund can take up to 30 days. Refunds will not be issued for any merchandise that is not returned.
Stock furniture: We maintain a 14 day return policy. Should you discover a manufacturer defect or damage upon delivery, please notify our Concierge Team immediately. A 10% restocking fee and redelivery fee will be applied to stock merchandise that is returned or exchanged for reasons other than manufacturer’s defect or damage.
Special Order: This merchandise is made to your specifications and therefore, we do not accept cancellations, returns or exchanges. For online purchases, 100% will be collected when the order is placed. Due to the handmade nature of these products, dimensions can vary plus or minus 2 inches. Orders that include customers own material, cutting for approval or cutting to match are subject to additional lead time.
Product Availability & Delivery
Merchandise in stock will be delivered within 2 to 4 weeks depending upon the location of your residence. Merchandise will not be held more than 90 days at our warehouse. Special Order merchandise will require additional production time. Special Order lead times will vary due to fabric availability and manufacturing delays. No time frame is guaranteed. Please allow for additional time to deliver the merchandise. Once your merchandise is received at our warehouse it is considered ready to ship. At this time you will be contacted to set up a delivery date to your residence and full payment is required. Your order cannot be returned, refused, canceled or exchanged after 30 days of your order being ready to ship. Ensure that someone 18 years of age of older is home to accept delivery.
Pricing & Promotions
Pricing in Stores and Online is in U.S. dollars. Applicable taxes according to state and local laws apply to all purchases. The price and availability of any merchandise is subject to change, along with any given date regarding arrival of merchandise into our warehouse and shipping fees. We reserve the right to refuse the order of any merchandise that we deem is erroneously priced, described and shown in Stores and Online.
We require 100% payment for online orders, at the time of purchase. You authorize us to charge the balance to your original form of payment without requiring a subsequent acknowledgement, approval, or authorization from you. We do not accept more than $5,000 in cash per order. Clearance merchandise, Floor Samples, and One-of-a-Kinds must be paid in full at the time of purchase.
Our warranty applies only to reasonable residential (non-commercial) use and is void if the furniture is used in what is considered to be a non-household setting, and/or misused, handled improperly, reupholstered and/or repaired by any other resource other than Richard & Sons and/or our agents.
Effective: January 1, 2024